Shipping Policy
At Sunset Bay, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your products promptly, and we are committed to delivering your items as quickly as possible.
Shipping Methods:
We offer a variety of shipping methods to cater to your needs. Whether you require standard shipping, expedited shipping, or international shipping, we have options available to ensure your order reaches you promptly.
Processing Time:
Once your order is placed, our dedicated team works diligently to process and prepare your items for shipment. Our average processing time is 1-2 business days, although this may vary depending on the specific product and availability.
Shipping Time:
The shipping time will depend on the shipping method you choose at checkout. Standard shipping typically takes 4-7 business days within the continental United States. Expedited shipping options are available for those who require faster delivery.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the destination. The exact shipping cost will be displayed at checkout, allowing you to review and confirm before completing your purchase.
Tracking Information:
Once your order has been shipped, we will provide you with a tracking number. This allows you to monitor the progress of your shipment and estimate the expected delivery date. You can easily track your package on our website or through the designated shipping carrier's website.
Shipping Restrictions:
Some products may have specific shipping restrictions due to their size, weight, or materials. These restrictions will be clearly stated on the product page, and we kindly ask that you review them before making a purchase.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately at 03145504919 or sunsetbay38@gmail.com. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.
Change of Shipping Address:
If you need to change the shipping address for an order that has already been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
Customer Support:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and provide any necessary information to ensure a smooth shipping experience.
Contact us at 03145504919 or sunsetbay38@gmail.com