Refund Policy

At Sunset Bay, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive refund policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may be eligible for a refund. Here are the key details of our refund policy:

1. Eligibility: To be eligible for a refund, you must meet the following criteria:

  • The product must be returned within 10 days of the purchase date.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • You must provide proof of purchase, such as the order number or receipt.

2. Refund Process: If you meet the eligibility criteria, follow these steps to initiate a refund:

  1. Contact our customer support team via email or phone to request a refund.
  2. Provide the necessary details, including your order number and reason for the refund.
  3. Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.
  4. Once we receive the returned product and verify its condition, we will process your refund.
  5. Please note that it may take up to 7 business days for the refund to be reflected in your original payment method.

3. Non-Refundable Items: While we strive to provide a hassle-free refund experience, certain items are non-refundable. These include:

  • Products that have been used, damaged, or altered after delivery.
  • Gift cards or promotional items.
  • Products that are not eligible for return due to hygiene or safety reasons.

4. Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost will be deducted from your refund amount.

5. Contact Us: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at 03145504919 or sunsetbay38@gmail.com. We are here to assist you and ensure your satisfaction. 

Thank you for choosing Sunset Bay. We value your trust and strive to provide you with the best shopping experience possible.